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Description

Contents

Responsible hospitality - the theory. Section 1: Ch 1 - introduction; Ch 2 -the reasons for doing good; Ch 3 - defining good; Ch 4 - good in the context of hospitality Responsible hospitality - the practice. Section 2: The environment: Principle 1-avoid wasteful use of resources and protect and, where possible, improve the environment; Principle 2-prepare for the unexpected; Principle 3-developing products that are responsible and can be operated responsibly; Section 3: Pople and communities: Principle 4-Developing mechanisms to take full account of the views of people and communities; Principle 5-embed responsible business practices throughout the supply chain; Principle 6-engage employees and customers in actions that support environmental, economic and social wellbeing; Principle 7-contribute to the development of public policy that promotes environmental, social and economic wellbeing; Section 4: Fairness and transparency: Principle 8-define responsible business values and communicate good practice; Principle 9-building trust through transparent operations and reporting Section 5: Making responsible business mainstream: Principle 10 -Taking responsible business to the heart of the company; Ch 15 A Faustian bargain?; Index

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