This is an exciting time to be an academic advisora time in which global recognition of the importance of advising is growing, research affirms the critical role advising plays in student success, and institutions of higher education increasingly view advising as integral to their missions and essential for improving the quality of students' educational experiences. It is essential that advisors provide knowledgeable, realistic counsel to the students in their charge. The New Advisor Guidebook helps advisors meet this challenge. The first and final chapters of the book identify the knowledge and skills advisors must master. These chapters present frameworks for setting and benchmarking self-development goals and for creating self-development plans. Each of the chapters in between focuses on foundational content: the basic terms, concepts, information, and skills advisors must learn in their first year and upon which they will build over the lengths of their careers. These chapters include strategies, questions, guidelines, examples, and case studies that give advisors the tools to apply this content in their work with students, from demonstrations of how student development theories might play out in advising sessions to questions advisors can ask to become aware of their biases and avoid making assumptions about students to a checklist for improving listening, interviewing, and referral skills. The book covers various ways in which advising is delivered: one-to-one, in groups, and online. The New Advisor Guidebook serves as an introduction to what advisors must know to do their jobs effectively. It pairs with Academic Advising Approaches: Strategies That Teach Students to Make the Most of College, also from NACADA, which presents the delivery strategies successful advisors can use to help students make the most of their college experience.
Preface xi Acknowledgments xxi The Editors xxv The Authors xxix PART ONE Mastering the Art of Advising 1 Mastering the Art of Advising: Getting Started 3 New Advisor Development Chart: Building the Foundation 19 Pat Folsom PART TWO Foundations: The Conceptual Component 2 Academic Advising Within the Academy: History, Mission, and Role 39 Patrick Cate and Marsha A. Miller Applications and Insights: Characteristic Responsibilities of Academic Advisors 53 3 Ethical Issues in Advising 55 Joanne K. Damminger 4 Theory Matters 67 Kathleen (Kim) Roufs Voices From the Field Career Advising: A New Paradigm 83 Jennifer Santoro and Misti Dawnn Steward Voices From the Field: Creating a Personal Philosophy of Academic Advising 91 David Freitag Glossary of Conceptual Terms 95 Patrick Cate and Marsha A. Miller PART THREE Foundations: The Informational Component 5 The New Professional Advisor: Building a Solid Informational Advising Component 107 Jody Johnson Applications and Insights Organizing the Chaos: Office and Computer 121 Pat Folsom, Jennifer E. Joslin, and Franklin Yoder Applications and Insights Advisor Checklist of Questions: Institutional Information to Learn in Year 1 123 Stephen O. Wallace and Beverly A. Wallace 6 The Faculty Advisor: Institutional and External Information and Knowledge 125 Stephen O. Wallace and Beverly A. Wallace Applications and Insights Advisor Checklist of Questions: Teaching Students to Navigate the Institutional System 140 Stephen O. Wallace and Beverly A. Wallace 7 Career Advising: The Intersection of Internal and External Information 143 Dorothy Burton Nelson Applications and Insights: Occupational Exploration Worksheet 156 Dorothy Burton Nelson 8 Legal Issues in Academic Advising 159 Matthew M. Rust Applications and Insights: Audit of Legal Issues in Advising Practice 174 Matthew M. Rust 9 Informational Component: Learning About Advisees Putting Together the Puzzle 177 Susan Kolls Applications and Insights Advisor Checklist of Questions: Student Information to Learn in Year 1 183 Stephen O. Wallace and Beverly A. Wallace Applications and Insights: Learning From Students 184 10 Developing Self-knowledge as a First Step Toward Cultural Competence 185 Karen L. Archambault Applications and Insights Advisor Checklist of Questions: Teaching Students to Use Resources 202 Stephen O. Wallace and Beverly A. Wallace Voices From the Field: Advising International Students 203 Yung-Hwa Anna Chow PART FOUR Foundations: The Relational Component 11 Effective Communications Skills 213 Peggy Jordan Applications and Insights: Advisor Checklist for Listening, Interviewing, and Referral Skills 226 Peggy Jordan Applications and Insights: Good Questions to Ask Advisees 229 12 Academic Advising Approaches from Theory to Practice 231 Jayne K. Drake Applications and Insights: Advising Techniques 247 Applications and Insights: Characteristics of Effective Advisors 248 PART FIVE Delivering Advising 13 One-to-One Advising 251 Charlie L. Nutt Applications and Insights: Conducting Individual Conferences 262 Pat Folsom Applications and Insights: Creating a Welcoming Advising Atmosphere 265 Applications and Insights: Making the Most of Limited Time With Students 266 Pat Folsom, Jennefer E. Joslin, and Franklin Yoder Voices From the Field: Teaching the Decision-Making Process 267 Marsha A. Miller Applications and Insights Checklist of Questions: Teaching Students to Make Academic Decisions 271 Stephen O. Wallace and Beverly A. Wallace 14 Group Advising 273 Donald Woolston and Rebecca Ryan Applications and Insights The Group Advising Session: A Step-By-Step Guide 280 Donald Woolston and Rebecca Ryan 15 Group Advising: An Update 281 Rebecca Ryan 16 Advising Online 289 Jeanette Pellegrin Applications and Insights Advising Online: Advice From Advisors 297 Compiled by Jeanette Pellegrin PART SIX Advisor Development for Foundational Mastery 17 Advisor Growth and Development: Building a Foundation for Mastery 301 Franklin Yoder and Jennifer E. Joslin Voices From the Field: Sample Calendar for a Year-Long Self-development Program 317 Franklin Yoder Voices From the Field The Case Study: A Powerful Tool in Self-development Plans 323 Pat Folsom Applications and Insights: Strategies for Handling Stress 325 APPENDIXES A Higginson s Informational Framework 327 B Case Study Toolbox 329 B1 Case Study Review Questions 331 B2 Using Case Studies With a Sample Exercise 333 B3 Sample Case Studies 337 Index 345
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