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Across the world, workers labor without pay for the benefit of profitable businesses - and it's legal. Labor trends like outsourcing and technology hide some workers, and branding and employer mandates erase others. Invisible workers who remain under-protected by wage laws include retail workers who function as walking billboards and take payment in clothing discounts or prestige; waitstaff at "breastaurants" who conform their bodies to a business model; and inventory stockers at grocery stores who go hungry to complete their shifts. Invisible Labor gathers essays by prominent sociologists and legal scholars to illuminate how and why such labor has been hidden from view.
ACKNOWLEDGMENTS FOREWORD: INVISIBLE LABOR, INAUDIBLE VOICE - ARLIE HOCHSCHILD PART ONE. EXPOSING INVISIBLE LABOR 1. INTRODUCTION: CONCEPTUALIZING INVISIBLE LABOR WINIFRED R. POSTER, MARION CRAIN, AND MIRIAM A. CHERRY 2. THE EYE SEES WHAT THE MIND KNOWS: THE CONCEPTUAL FOUNDATIONS OF INVISIBLE WORK JOHN W. BUDD 3. MAINTAINING HIERARCHIES IN PREDOMINANTLY WHITE ORGANIZATIONS: A THEORY OF RACIAL TASKS AS INVISIBLE LABOR ADIA HARVEY WINGFI ELD AND RENEE SKEETE PART TWO. VIRTUALLY INVISIBLE: DISEMBODIED LABOR VIA TECHNOLOGY AND GLOBALIZATION 4. VIRTUAL WORK AND INVISIBLE LABOR MIRIAM A. CHERRY 5. THE VIRTUAL RECEPTIONIST WITH A HUMAN TOUCH: OPPOSING PRESSURES OF DIGITAL AUTOMATION AND OUTSOURCING IN INTERACTIVE SERVICES WINIFRED R. POSTER PART THREE. PUSHED OUT OF SIGHT: SHIELDED FORMS OF EMBODIED LABOR 6. HIDDEN FROM VIEW: DISABILITY, SEGREGATION, AND WORK ELIZABETH PENDO 7. SIMPLY WHITE: RACE, POLITICS, AND INVISIBILITY IN ADVERTISING DEPICTIONS OF FARM LABOR EVAN STEWART 8. PRODUCING INVISIBILITY: SURVEILLANCE, HUNGER, AND WORK IN THE PRODUCE AISLES OF WAL-MART, CHINA EILEEN M. OTIS AND ZHENG ZHAO PART IV. LOOKING GOOD AT WORK: INVISIBLE LABOR IN PLAIN SIGHT 9. THE FEMALE BREAST AS BRAND: THE AESTHETIC LABOR OF BREASTAURANT SERVERS DIANNE AVERY 10. THE INVISIBLE CONSEQUENCES OF AESTHETIC LABOR IN UPSCALE RETAIL STORES CHRISTINE L. WILLIAMS AND CATHERINE CONNELL 11. FROM INVISIBLE WORK TO INVISIBLE WORKERS: THE IMPACT OF SERVICE EMPLOYERS' SPEECH DEMANDS ON THE WORKING CLASS CHRIS WARHURST PART V. BRANDED AND CONSUMED 12. SELF-BRANDING AMONG FREELANCE KNOWLEDGE WORKERS ADAM ARVIDSSON, ALESSANDRO GANDINI, AND CAROLINA BANDINELLI 13. CONSUMING WORK MARION CRAIN 14. CONCLUSION WINIFRED R. POSTER, MARION CRAIN, AND MIRIAM A. CHERRY ABOUT THE EDITORS AND CONTRIBUTORS INDEX
