Filled with case studies from firms such as GT Automotive, GE Healthcare China, Vale, Dominos, Swiss Re Americas Division, and Polar Bank, among others, this book (written by Dan Denison and his co-authors) combines twenty years of research and survey results to illustrate a critical set of cultural dynamics that firms need to manage in order to remain competitive. Each chapter uses a case as a means to illustrate an important aspect of culture change focusing on seven common culture-change dilemmas including creating a strategic alignment, keeping strategy simple, and more.
Foreword by Edgar H. Schein ix
Preface xiii
1. Building a High-Performance Business Culture 1
2. Supporting the Front Line 25
3. Creating Strategic Alignment 49
4. Creating One Culture Out of Many 71
5. Exporting Culture Change 91
6. Building a Global Business in an Emerging Market 113
7. Building a Global Business from an Emerging Market 133
8. Building for the Future: Trading Old Habits for New 153
Appendix: Denison Organizational Culture Survey: Overview and Resource Guide 173
Notes 195
Acknowledgments 205
The Authors 209
Index 211
