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Contents

VOLUME 1: The Essentials. List of Exhibits, Figures, Tables, Boxes, and Appendices. The Contributors. Preface. About This Book. Chapter 1 Basics of Enterprise Risk Management in Healthcare (Roberta L. Carroll, Gisele A. Norris, and Michael Zuckerman). Chapter 2 Healthcare Legal Concepts (Peter Hoffman). Chapter 3 Governance of the Healthcare Organization (John Horty and Rachel Remaley). Chapter 4 Development of a Risk Management Program (Jane J. McCaffrey and Sheila Hagg-Rickert). Chapter 5 The Healthcare Risk Management Professional (Krishna Lynch). Chapter 6 Early Warning Systems for the Identification of Organizational Risks (Roberta L. Carroll). Chapter 7 Basic Claims Administration (Ellen L. Barton). Chapter 8 Introduction to Risk Financing (Dominic A. Colaizzo). Chapter 9 Insurance: Basic Principles and Coverages (Kimberly Willis). Chapter 10 Patient Safety Organizations (Ronni Solomon). Chapter 11 Risk Management's Role in Performance Improvement (Peggy Berry Martin and Frank Federico). Chapter 12 Using Data as a Risk Management Tool (Michelle Hoppes, Jeanie Taylor, and Keith Higdon). Chapter 13 The Clinical Record (Ann Gaffey and Sharon Groves). Chapter 14 Physician and Allied Health Professional Credentialing (Mark A. Kadzielski). Chapter 15 Interpersonal Communication Skills (Geri Amori). Chapter 16 Ethics in Patient Care (Sheila Cohen Zimmet). Chapter 17 A Contract Review Primer for Risk Management Professionals (Peggy L. B. Nakamura). Chapter 18 Information Technologies and Risk Management (Ronni P. Solomon and Madelyn S. Quattrone). Chapter 19 Emergency Management (Craig L. Allen and Harlan Y. Hammond). Chapter 20 Occupational Safety, Health, and Environmental Impairment (John C. West). Appendix: A Guide to Medical Terminology (Elaine Richard). Glossary. Index. VOLUME 2: Clinical Risk Management. List of Boxes, Exhibits, Figures, Tables, and Appendices. The Contributors. Preface. About This Book. Chapter 1 Patient Safety and the Risk Management Professional: New Challenges and Opportunities (Denise Murphy and Roslyn Corcoran). Chapter 2 The Risk Management Professional and Medication Safety (Hedy Cohen and Nancy Tuohy). Chapter 3 The Risk Management Professional and Biomedical Technology (Sally T. Trombly). Chapter 4 Informed Consent as a Loss Control Process (Fay A. Rozovsky). Chapter 5 Clinical Research: Institutional Review Boards (Sheila Cohen Zimmet). Chapter 6 Patient Safety in Surgery: The Essential Continuum (Marshall Steele, Susan Harris, Craig Westling and Asheesh Gupta). Chapter 7 Managing Risks and Improving Safety in the Intensive Care Unit (Cynthia Wallace and Linda Wallace). Chapter 8 Management of Risk: Promoting Perinatal Patient Safety (G. Eric Knox and Kathleen Rice Simpson). Chapter 9 Pediatric Risk Management (David Stallings and Jeff Sconyers). Chapter 10 Risk Management in the Laboratory (Christine Clark and Laurence Sherman). Chapter 11 Managing Clinical Risk and Enhancing Patient Safety in Radiology (Sylvia M. Brown). Chapter 12 Emergency Department Risk Management: Promoting Quality and Safety in a Chaotic Environment (David Lickerman and Stephanie Lickerman). Chapter 13 Prehospital Emergency Medical Services (Alice L. Epstein and Gary H. Harding). Chapter 14 Risk Management and Behavioral Health (Robin Burroughs and Bruce W. Dmytrow). Chapter 15 Managing Risk in the Ambulatory Environment (Robert F. Bunting, Jr. and Joyce H. Benton). Complementary and Alternative Medicine (Leilani Kicklighter). Chapter 16 Risk Management Considerations in Home Healthcare (Kelley Woodfin). Chapter 17 Risk Management for Retail Clinics (Sara Ratner). Chapter 18 Managing the Obese Patient: Risk Across the Continuum of Care (Cynthia S. Siders). Chapter 19 Risk Management and Patient Safety in Oncology (Sylvia M. Brown). Chapter 20 Seniors Housing and Long-Term Care (Kathryn Hyer and Mary Lynn Curran). Glossary. Index. VOLUME 3: Business Risk: Legal, Regulatory, and Technology Issues. List of Exhibits, Tables, Figures, Boxes, and Appendices. The Contributors. Preface. About This Book. Chapter 1 Statutes, Standards, and Regulations (Mark Cohen). Chapter 2 Accreditation, Licensure, Certifi cation, and Surveying Bodies (Frederick Robinson and Melissa Thompson). Chapter 3 Managed Care (Berni H. Bussell). Chapter 4 Corporate Compliance: A Risk Management Framework (Glenn T. Troyer and Leeanne R. Coons). Chapter 5 Advertising Liability: A Growing Risk Management Concern (Ellen L. Barton and William M. Klimon). Chapter 6 Employment Practices Liability (Karen M. Buesing, Michelle N. Boyd, and Kirk S. Davis). Chapter 7 Emerging Liabilities in Partnerships, Joint Ventures, and other Collaborative Relationships (Rebecca A. Havlisch). Chapter 8 Mergers, Acquisitions, and Divestitures (Timothy E. Gorman, Lorrie J. Neiburg, and W. Patrick Downes). Chapter 9 Request for Proposals (Roberta L. Carroll). Chapter 10 Cost of Risk (Dominic A. Colaizzo). Chapter 11 Risk Financing Techniques (Brad R. Norrick, Thomas M. Jones, and Thomas M. Hermes). Chapter 12 Claims and Litigation Management (Ellen L. Barton). Chapter 13 Workers' Compensation Programs in Healthcare Organizations (Peggy L. B. Nakamura). Chapter 14 Occupational and Environmental Risk Exposures for Healthcare Facilities (John C. West). Chapter 15 Telemedicine: Frontier to Forefront (Pamela J. Para). Chapter 16 HIPAA: Privacy and Security (Susan E. Ziel). Chapter 17 Medicare Recovery Audit Contractor Program: Preparing for an Escalating Trend (W. Patrick Downes, David E. Jose, and Leigh Ann Lauth O'Neill). Chapter 18 Medical Tourism (Nancy T. Poblenz and Sheila Hagg-Rickert). Chapter 19 Absence and Productivity Management (Phyllis Ruez and Neil Austin). Glossary. Index.

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